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Privacy Policy

Geology Ltd Privacy Policy (UK GDPR & Data Protection Act 2018)

At Geology Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in line with the UK GDPR and the Data Protection Act 2018.

  1. Who We Are

Geology Ltd
Registered in England and Wales
Registered Address: BSG Valentine, Lynton House 7 – 12 Tavistock Square, London WC1H 9BQ

Trading Adress; Geology Ltd, Unit 6 Beckenham Business Centre, Kent House Lane (ACCESS VIA CRICKET LANE), Beckenham BR3 1LB
Email: sales@geologyltd.com
Phone: 0208 778 6329

Data Controller: Mr Michael Papanicolaou

  1. Information We Collect

We may collect and process the following personal data:

  • Your name, address, email, and phone number.
  • Payment details (processed securely via third-party providers).
  • Order history and delivery information.
  • Account login details (if you create an account).
  • Technical data such as IP address, browser type, and cookies.
  1. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.
  • Communicate with you about your purchase or enquiries.
  • Improve our products, website, and customer service.
  • Comply with legal obligations (e.g., tax, accounting).
  • Send you marketing updates (only if you’ve opted in).
  1. Legal Basis for Processing

We process your personal data under one or more of the following bases:

  • Contractual necessity (to fulfil your order).
  • Legal obligation (for tax or record-keeping).
  • Legitimate interest (business operations and fraud prevention).
  • Consent (for marketing communications).
  1. Cookies

Our website uses cookies to improve functionality and user experience.
You can adjust your cookie preferences through your browser settings.
For more details, see our Cookie Policy

  1. Data Sharing

We share data only with trusted third parties that support our operations, such as:

  • Payment processors Stripe/Barclaycard.
  • Delivery and courier companies.
  • IT and hosting providers.

We never sell your data to third parties.

  1. Data Retention

We keep your data only as long as necessary for:

  • Completing transactions.
  • Meeting legal/accounting requirements.
    After this period, your data will be securely deleted or anonymised.

 

  1. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Withdraw consent (for marketing).
  • Object to processing.
  • Request data portability.

To exercise any of these rights, email [Data Protection Email].

  1. Security

We use secure servers and SSL encryption to protect your data.
While we take all reasonable precautions, no system is completely secure; you share data at your own risk.

  1. Contact and Complaints

If you have privacy concerns, contact Geology Ltd / sales@geologyltd.com
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Geology Ltd Website Disclaimer

The information provided on this website is for general informational purposes only.
While we aim to keep details accurate and up-to-date, Geology Ltd makes no representations or warranties of any kind regarding the completeness, accuracy, reliability, or availability of the information or products shown.

  • Colours and appearances of natural stone may vary due to photography, lighting, and device display settings.
  • All technical advice is general and not a substitute for professional installation assessment.
  • We accept no liability for any loss or damage arising from reliance on website information or use of materials.

If you notice an error or inconsistency, please contact us so we can correct it.

Geology Ltd Returns & Refunds Policy

Last updated: 17th October 2025

This policy forms part of our Terms and Conditions and applies to all purchases made from Geology Ltd whether in-store or online.

  1. Standard Products

You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • You may cancel within 14 days of receiving your order.
  • Goods must be returned unused, undamaged, and in original packaging.
  • You must notify us in writing (email accepted) before returning.
  • Return shipping costs are the customer’s responsibility unless the item is faulty or incorrectly supplied.
  • Refunds will be issued within 14 days of receiving the returned goods.
  1. Custom / Cut-to-Size Orders

Because these items are manufactured to your specifications, they are non-refundable once production has started.
If we make an error or the goods are damaged in transit, we will:

  • Repair or replace the item, or
  • Offer a partial refund if appropriate.
  1. Damaged or Faulty Items

If your order arrives damaged:

  • Notify us within 48 hours of delivery.
  • Provide photos and a description of the issue.
    We will assess and arrange collection, replacement, or refund where applicable.

 

  1. How to Return an Item

Please contact:Sales@geologyltd.com
Include your order number, name, and reason for return.
We will provide full instructions for safe return and inspection.

  1. Refund Processing

Refunds are processed to your original payment method within 14 business days of confirming your eligibility for a refund.

  1. Contact

Geology Ltd
Geology Ltd, Unit 6 Beckenham Business Centre, Kent House Lane (ACCESS VIA CRICKET LANE), Beckenham BR3 1LB
sales@geologyltd.com
0208 778 6329
www.geologyltd.com

Geology Ltd Cookie Policy

Last updated: 17th October 2025
Website: www.geologyltd.com
Company: Geology Ltd

  1. Introduction

This Cookie Policy explains how Geology Ltd (“we”, “us”, “our”) uses cookies and similar technologies on our website www.geologyltd.com

By using our Site, you agree that we can store and access cookies as described in this Policy. You can change or withdraw your consent at any time.

 

  1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website.
They help websites function efficiently and provide information to site owners to improve performance and user experience.

  1. Types of Cookies We Use

We use the following types of cookies:

  1. Essential (Strictly Necessary) Cookies
  • Required for the website to function properly.
  • Enable features such as shopping cart operation, secure login, and checkout.
  • These cookies do not require consent under UK law.
  1. Performance and Analytics Cookies
  • Collect anonymous data about how visitors use our website (e.g., which pages are visited most often).
  • Help us improve site performance and usability.
  • Examples: Google Analytics, Meta Pixel (if used).
  1. Functionality Cookies
  • Remember your preferences (e.g., language, location, or login details).
  • Provide a more personalised experience.
  1. Marketing and Advertising Cookies
  • Track your visits across websites to deliver relevant ads or promotions.
  • Only used if you have given explicit consent via our cookie banner.
  1. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages, such as:

  • Google Analytics
  • Facebook / Meta
  • Instagram / Pinterest plugins
  • Payment processors (e.g., PayPal)

These third parties have their own privacy and cookie policies. We recommend reviewing them for more details on how your data is used.

  1. How to Manage Cookies

You can control and delete cookies through your browser settings:

  • Chrome: https://support.google.com/chrome/answer/95647
  • Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
  • Edge: https://support.microsoft.com/en-us/help/4027947
  • Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Please note that disabling certain cookies may affect website functionality (e.g., checkout process or login).

  1. Your Consent

When you first visit our website, a cookie consent banner will appear asking you to accept or manage cookies.
You can:

  • Accept all cookies,
  • Reject non-essential cookies, or
  • Manage preferences.

Your consent is recorded and remains valid for 12 months unless withdrawn sooner.

  1. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology or legislation.
The updated version will be posted on this page with a revised “Last updated” date.

 

  1. Contact Us

Geology Ltd
Geology Ltd, Unit 6 Beckenham Business Centre, Kent House Lane (ACCESS VIA CRICKET LANE), Beckenham BR3 1LB
sales@geologyltd.com
0208 778 6329
www.geologyltd.com

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
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